Our approved summary
The ad said the app was free, but users had to pay first and then claim the money back later (CAP 3.1).
Upheld by the ASA. Ruling published by the ASA on .
The ad said the app was free, but users had to pay first and then claim the money back later (CAP 3.1).
What to do next
More ASA rulings explained
- The ads did not clearly explain the service nature or non-fault limitation, misleading consumers about what was offered (CAP 3.1, 3.3, 3.9).
- The ads implied the service was free and savings were certain but did not clearly state costs or limits, misleading consumers about the service and savings available (CAP 3.1, 3.3, 3.9).
Official ruling
The official ruling is the definitive version. Mystery Slopper is not affiliated with the ASA.